سياسة الإستبدال والاسترجاع

Return and Exchange Policy In our concern for your safety and the quality of our products, we would like to clarify the return and exchange policy as follows: • Since all store products are food items, they cannot be returned or exchanged after completing the purchase. • In case of a defect or damage caused by shipping, please contact the store within 24 hours of receiving the order with clear photos of the product, and the case will be handled in a way that guarantees the customer's rights. • We would like to note that Lotus seeds may contain natural black seeds, which is completely normal and does not affect the quality or safety of the product. • We assure our valued customers that we pay the utmost attention to the details of care, storage, and packaging, and we always strive to provide high-quality products according to the highest safety standards. For any inquiry or note, we are happy to communicate with you through the store's contact channels.